- ccaformsAsked on December 05, 2011 at 03:47 PM
- JotForm SupportNeilVicenteAnswered on December 05, 2011 at 04:45 PM
Payment for JotForm subscriptions are handled by our payment processor, Plimus. Thus, anything that concerns your subscription's billing information can be managed through their website.
1. Find your Plimus username in the email that was sent to you when you first paid for your subscription
2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
3. Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
4. Go to My Account then click "Change Plan" below your active Jotform subscription
If you're having difficulties with switching your plan, please do let us know.