What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I revert from a pro subscription to a premium

    Asked by ccaforms on December 05, 2011 at 03:47 PM
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    JotForm Support

    Answered by NeilVicente on December 05, 2011 at 04:45 PM

    Payment for JotForm subscriptions are handled by our payment processor, Plimus. Thus, anything that concerns your subscription's billing information can be managed through their website.

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
    4.  Go to My Account then click "Change Plan" below your active Jotform subscription

     

    If you're having difficulties with switching your plan, please do let us know.