What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    IOS Mobile Response

    Asked by runjitchandra on July 15, 2015 at 12:17 PM

    We have tried everything to have our form appear correctly on our site. We have three instances of the form that works properly on desktop but testing on IOS (iphone 6 and Ipad) we are only getting half of the form or non at all. I have checked the responsive tick in preferences, I have added css in the css field, and I have used the iframe method. Nothing as work. Please help.

     

     

     

    Page URL:
    http://www.siaonline.org/Pages/Certification/CSPM-Certification.aspx

    Mobile ios ipad site checked moble responsive
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 15, 2015 at 01:43 PM

    Try to re-embed your form with the iFrame code, but omit the script part that comes along the iFrame part, example:

    Your form looks fine on mobile view(iPhone6):

    Let us know what happens.(By the way, I do not see you have added the submit button.)

  • Profile Image

    Answered by runjitchandra on July 15, 2015 at 02:31 PM

    I am still not getting a full form after following your instructions. (See image below)

     

    1. I added the responsive  widget to the bottom of the form. Do I keep it there or move it?

     

    2. Under designer form layout.. do I tick the box responsive or do I leave the box blank?

    3. Under preference I selected no for reponsive form under General settings. Should it be yes instead?

    4. I have injected css code for responsive as shown in image below. Do I leave it there or remove it?

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on July 15, 2015 at 04:51 PM

    I checked it also on your website using iOS emulator and it works fine.

    I did noticed that the re-captcha field is causing the deficiency in the form height, so it pushes down the submit button. Perhaps you can also temporarily remove the re-captcha field and then check again the form.

    Hope this help. Let us know if issue is still not resolve.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on July 15, 2015 at 04:54 PM

    On iPad it work better as is

     

    Thanks.

     

  • Profile Image

    Answered by runjitchandra on July 16, 2015 at 08:58 AM

    I understand you are getting it on your emulator but I can not get it to populate on my active iPhone. Do you have any suggestions? If you see it on your emulator, I assume I have all of the correct tools turned on and in place to generate the form accurately on a mobile device, but for some reason I am unable to mimic the behavior on my devices. Here is what I am getting.

  • Profile Image

    Answered by runjitchandra on July 16, 2015 at 11:04 AM

    Please close this thread. We found a workaround and the form now works as it should. Thanks

  • Profile Image
    JotForm Support

    Answered by david on July 16, 2015 at 01:04 PM

    Glad to hear you were able to get things sorted.  If there is anything else we can assist you with, let us know and we will be happy to help.