What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not responsive on iphone 6.

    Asked by byron on July 15, 2015 at 01:00 PM
    I am having this same issue, I tried the css, I checked the responsive tick, and I used the iframe. I am using an iphone 6
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 15, 2015 at 01:22 PM

    I assume you are referring to this form: http://www.jotform.us/form/51875132200142

    Please try disabling the responsive option at the preference tab:

    And add the Mobile Responsive widget a the bottom of your form:

    This is how it's viewed on iPhone 6:

    You can test my cloned version: http://form.jotformpro.com/form/51955206454962?

    Also, clone it in your account if you want to: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by h2insurancesolutions on September 09, 2015 at 10:29 PM

    Hello

     

    Do you need to add the widget as well?  If so, it is to be inserted at the bottom of the form above the submit button?

     

    Why do you need to use both?

     

    Regards

     

    David

  • Profile Image
    JotForm Support

    Answered by Charlie on September 10, 2015 at 05:04 AM

    @h2insurancesolutions

    I see that you already have an opened thread about this here: www.jotform.com/answers/658488.

    But I will reply here also so that the original poster might also get an idea on how the responsive options works.

    So basically we have two options that you can use:

    Option 1: Enabling the responsive options in BOTH the Form Designer Tool and in the "Preferences". This is mentioned in this guide: http://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive 

    Option 2: Using the Mobile Responsive widget. You can add the widget anywhere, but to make it more organize, you can add it at the bottom.

     

    You can test which one works for you but we recommend that you only use only one of the said options.

  • Profile Image

    Answered by Mike  on October 14, 2015 at 08:53 PM

    Can you look at this form? I've tried both options, and neither works at all. Pretty much one of your canned forms, but doesn't work at all on my iphone 4S

    https://form.jotform.com/50909218096157

    Thanks,

    Mike

  • Profile Image

    Answered by Sammy on October 15, 2015 at 04:18 AM

    Hello Mike, I tested you form on an iphone4 emulator and it was displayed correctly in a responsive manner.

    Could you kindly test it on a chrome browser on you phone and let us know of the outcome, also a screenshot of how it appears on your end will be quite helpful.

  • Profile Image

    Answered by Mike  on October 15, 2015 at 01:44 PM

    I see that the issue is related to the jotform plugin. I have a direct link on the home page, which went to a page with the form embedded and wasn't responsive. I've replaced that with a direct link to jotform.com/xxxxx which is mobile responsive. 

    But clicking the jotform button gives me this error, on Chrome as well as the Safari on my iPhone. Direct link looks fine as you show above.

    Check out the website here

     

    Thanks

     

     

  • Profile Image
    JotForm Support

    Answered by BDAVID on October 15, 2015 at 03:29 PM

    @Mike, your concern will be addressed here: http://www.jotform.com/answers/682431