I'm worried I'm not getting submissions

Hello,

I am concerned I am not receiving email submission notifications for my form: http://www.jotform.com//?formID=51474952266866

I have heard from various people that they submitted pledge information online, but I see no indication of their actions.

Any suggestions would be appreciated.

Thank you,

Elizabeth von Buedingen

Yes. I received a test.
Unfortunately, I have had a number of parents at our school say they filled out the online pledge form, but I have not received any notice of their submission.
Any tips?
Thanks
...

Also, I can not view my forms. I keep getting a private key message, and when I click on the "x" to make it disappear, it will not go away.
...

Hi,

Upon checking your form, I see there's an important field that you did not filled out in the notifications settings. Please set the "Sender Name" to avoid problems.

 

I also checked your recipient email address e**nbued***en@m**s.org, and our mail logs doesn't show any failed email attempts.

It is highly unlikely that they submitted a form and you did not receive it. They might be using a different link or was not able to submit the form successfully.

May I know if your form is embedded on a website? It's possible that there are code conflict that may be causing this problem, if that's the case, you might need to use the iFrame embed code instead.

Every time a form is successfully filled out and submitted, you should receive a notification or you can see it directly in your submissions page. Regarding the submissions page with the privay key message, we had a minor problem awhile ago but was quickly fixed by our developers. Please do try again and see if you're able to view your submissions again.

I hope this helps.

Hi Charlie,
Where can I change the notification settings?
Thanks,
Elizabeth
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You can access the Notification settings by selecting the notification from Emails. Please see the recorded session that helps you in accessing the notification settings.

Hope this information helps!