I'm worried I'm not getting submissions

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    evonbuedingen
    Asked on July 15, 2015 at 01:11 PM

    Hello,

    I am concerned I am not receiving email submission notifications for my form: http://www.jotform.com//?formID=51474952266866

    I have heard from various people that they submitted pledge information online, but I see no indication of their actions.

    Any suggestions would be appreciated.

    Thank you,

    Elizabeth von Buedingen

  • Profile Image
    omur
    Answered on July 15, 2015 at 01:19 PM

    Hello Elizabeth,

    I've just sent a submission to 

    http://submit.jotform.co/submit/51474952266866/

    Did you receive it?

  • Profile Image
    evonbuedingen
    Answered on July 15, 2015 at 01:24 PM
    Yes. I received a test.
    Unfortunately, I have had a number of parents at our school say they filled out the online pledge form, but I have not received any notice of their submission.
    Any tips?
    Thanks
    ...
  • Profile Image
    evonbuedingen
    Answered on July 15, 2015 at 01:24 PM
    Also, I can not view my forms. I keep getting a private key message, and when I click on the "x" to make it disappear, it will not go away.
    ...
  • Profile Image
    Charlie
    Answered on July 15, 2015 at 03:26 PM

    Hi,

    Upon checking your form, I see there's an important field that you did not filled out in the notifications settings. Please set the "Sender Name" to avoid problems.

     

    I also checked your recipient email address e**nbued***en@m**s.org, and our mail logs doesn't show any failed email attempts.

    It is highly unlikely that they submitted a form and you did not receive it. They might be using a different link or was not able to submit the form successfully.

    May I know if your form is embedded on a website? It's possible that there are code conflict that may be causing this problem, if that's the case, you might need to use the iFrame embed code instead.

    Every time a form is successfully filled out and submitted, you should receive a notification or you can see it directly in your submissions page. Regarding the submissions page with the privay key message, we had a minor problem awhile ago but was quickly fixed by our developers. Please do try again and see if you're able to view your submissions again.

    I hope this helps.

  • Profile Image
    evonbuedingen
    Answered on July 15, 2015 at 03:44 PM
    Hi Charlie,
    Where can I change the notification settings?
    Thanks,
    Elizabeth
    ...
  • Profile Image
    Kiran
    Answered on July 15, 2015 at 05:46 PM

    You can access the Notification settings by selecting the notification from Emails. Please see the recorded session that helps you in accessing the notification settings.

    Hope this information helps!