What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is this private key wizard??? I cannot work because of this. HELP!!

    Asked by ICForms on July 15, 2015 at 01:21 PM
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    JotForm Developer

    Answered by omur on July 15, 2015 at 01:22 PM


    We are investigating the issue.

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    Answered by kumsamsureg on July 15, 2015 at 01:26 PM

    the same issue is here. i cannot view my submissions  

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    Answered by kyoprogram on July 15, 2015 at 01:27 PM

    I also need help on this as well. It is occurring for me also.

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    Answered by jonhenson on July 15, 2015 at 01:28 PM

    I need help with this issue as well!!

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    Answered by FrenchAm on July 15, 2015 at 01:32 PM

    Same problem here!

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    Answered by truongthaituan on July 15, 2015 at 01:34 PM

    oh no, my customer

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    Answered by tiffanystone on July 15, 2015 at 01:34 PM

    yes, this is quite annoying and frustrating! and a time sensitive issue for me!

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    Answered by cettox on July 15, 2015 at 01:35 PM

    Hi, sorry for the problem. Can you please check it again?

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    Answered by tiffanystone on July 15, 2015 at 01:39 PM
    Yes, it seems to be working fine now!
    Thank you so much!! This was very time sensitive for me and you are always wonderful about responding very quickly!
    Thank you!
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    Answered by ICForms on July 15, 2015 at 01:39 PM

    It is working properly now.

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    Answered by jcoste on July 15, 2015 at 01:41 PM

    It's fixed Thank you.


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    Answered by gilescounty on September 02, 2016 at 09:50 AM

    Now I'm getting it too.  I see everyones question but no answers. Please help.

    Private Key Wizard
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    Answered by Boris on September 02, 2016 at 10:52 AM

    @gilescounty, the initial support thread you have responded to was about a different issue, which was confirmed fixed in July last year. In order to support you with the issue you are currently experiencing, and not to cause unnecessary confusion and alarm with our users who experienced similar issues last year, your question has been moved to a separate support thread:


    We will be assisting you with it there, shortly. Thank you.