What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Private key message

    Asked by evonbuedingen on July 15, 2015 at 01:28 PM

    Hello

    When I try to edit my forms, I get a "create private key" message which prevents me from making changes to my document.

    When I click on the "x" in the upper right hand corner of the message, it does not go away.

    Thank you

    Elizabeth

    Screenshot
    message My Forms create hello
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    JotForm Support

    Answered by david on July 15, 2015 at 02:00 PM

    Hi,

    My apologies.  There was a bug with encrypted forms that has now been fixed.  If you have any further trouble with this issue, let us know and we will be happy to have another look.