What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What is our username and password information

    Asked by Rachel Ward  on July 15, 2015 at 01:36 PM

    We have an account with you guys. I was hired about 2 months ago and the person that set up our account with you left the company a month ago. So there wasn't a lot of time to do a transfer of information. I only discovered that we have an account with you is through an invoice email. However, no one here (finance, hr, marketing or it) is aware of the username and password. Can we get this information from you?




    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on July 15, 2015 at 03:27 PM


    Your username is "StandardTools" and your email address for password reset purposes is "webmaster@standardtool.com".  You should be able to send a password reset using that username and retrieve it from that email address.

    If you are still unable to recover your account with those details, let us know and we will be happy to assist you further.