Encrypted Forms With Multiple Users

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    Asked on July 15, 2015 at 01:41 PM

    I have people who subscribe to use the forms I've developed.  Presently they all use the same form password to access input from a client.  How can I make encryption specific to each form user?

    Also, I noted one statement that indicated no more pdf downloads.  I understand that won't happen from email notifications anymore, but is that still possible once I access the user input using my passkey?



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    Answered on July 15, 2015 at 04:42 PM


    For the Encrypted Forms, I believe a unique private key will automatically be provided, unless you decide to use your own public key for others to access.


    The key is automatically created by the form owner, although I believe you can, as mentioned have a private or public key. For sub account users, when they open the shared form, they will be prompt to create a private key of their own.

    Users must log into JotForm and also need to enter their private key in order to view their form responses, 

    When they access it, there's a need to provide the key to open the submission as unencrypted.

    Regarding the PDF downloads, if you will be viewing the Submissions page directly then you can still download the PDF there. Considering that the sub account users have the correct pass key. But we will need to check first if this is part of the limitation for now. It looks like the PDF submission is also encrypted.

    We'll get more information on this to verify somethings and we will get back to you as soon as possible.

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    Answered on July 16, 2015 at 09:51 AM

    Hi again,

    I just got word from our Founder, he said that user with sub accounts should not use this feature, or you can share your private key to sub users to be able to access the submissions.

    I'm also testing the submissions and as mentioned in the blog post:

    Some of the features are not available: PDF Downloads, Reports, Emails that contain form data in them.  

    The PDF Submission doesn't show the decrypted data, also you can't create reports on encrypted data. I believe encrypted forms are designed for those data that are too sensitive and are for viewing purposes only.