What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Private Key Wizard?

    Asked by WashUGME on July 15, 2015 at 01:42 PM

    What is this "Private Key Wizard" pop-up box that keeps appearing when I try to view submissions?  I can't "X" out of it and the only other option is to browse my files but there is nothing to save.  Please make it go away.

    Thank you,


    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on July 15, 2015 at 02:03 PM

    Please accept our apologies, this issue is now fixed. Let us know should you have more questions.

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    Answered by WashUGME on July 15, 2015 at 04:35 PM

    Thank you!  I can now view my submissions.

    Have a nice day,


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    Answered by gloryhorse on November 23, 2015 at 02:14 PM

    I am having the same issue right now. glorypam@gmail.com
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    JotForm Support

    Answered by Kevin_G on November 23, 2015 at 03:47 PM

    Hi  gloryhorse ,

    To assist you better, I've moved your report to this thread : 


    I'll answer you there.