What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will I be able to view the encrypted forms on my jotform mobile app?

    Asked by ReserveJordan on July 15, 2015 at 05:45 PM

    Hello, I am often on the go without access to my computer. Will I be able to view the encrypted form from my jotform mobile app if have my the key to decrypt it?

    Mobile app Mobile App mobile encrypt encrypted forms
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    JotForm Support

    Answered by jonathan on July 15, 2015 at 10:37 PM

    Hi,

    You can also read more details about our form's new feature here 

    -Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security

    As to your inquiry, the answer is yes. You just need to have the private key with you at all times by downloading it.

     

    Do let us know if you encounter any issue with this.

    Thanks.

     

     

  • Profile Image

    Answered by ReserveJordan on July 16, 2015 at 05:25 PM

    Thank you. I appreciate your help. Unfortunately, I'm having trouble with downloading the key to my phone. It works perfectly on my computer, but not on my phone. Is there an app that I should use to store the key on my phone?

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    JotForm Support

    Answered by jonathan on July 16, 2015 at 06:33 PM

    Will you be able to send the private key file from the computer to your phone? You can probably use Bluetooth file transfer or just email the file to your self and then download it on the phone.

    Once the private file is now on your phone, you can now upload it when the pop-up screen to use the private key file comes up.

     

    Please let us know if this did not work for you.

    Thanks.

  • Profile Image

    Answered by ReserveJordan on July 18, 2015 at 12:20 AM

    I tried emailing the key. Got an error saying the browser doesn't support it. should I use a mail client rather than browser?

    When I log into jotform in the browser and click "view submissions" it's not prompting me to import private key. This is with my iPhone.
    It works on computer. I'm not getting prompted to upload a key in the app either.
  • Profile Image
    JotForm Support

    Answered by Kiran on July 18, 2015 at 02:29 PM

    I've tried viewing the encrypted submissions using my android phone on both JotForm App and mobile browser. It doesn't seem to be working with JotForm App since it is not prompting to upload the key. However using the mobile browser, though it is prompting with the pop-up to upload the private key I couldn't upload due to fixed position of the pop-up. I'm not sure at the moment on this issue if that supports to view encrypted responses using JotForm mobile app. Let me forward the issue to our next level support so that it can be addressed with accurate information.

    Thank you for your patience. 

  • Profile Image
    JotForm Support

    Answered by Kiran on July 18, 2015 at 03:10 PM

    This thread shall be addressed with the issue of Mobile App only since I've moved the issue with mobile browser to a separate thread that allows me to forward to our backend team separately.

    http://www.jotform.com/answers/613647

    If there is any update on the issues, you'll be posted on their respective threads. 

    Thanks!!