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    Downloaded key for encrypted forms cannot be opened

    Asked by jbjensen1 on July 15, 2015 at 05:49 PM

    My computer downloads the key as a Keynote file but the file cannot be opened.  I need encrypted forms but can't make it work with the key file be unable to open

    Screenshot
    cannot open unable to open Make work
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    JotForm Support

    Answered by jonathan on July 15, 2015 at 11:06 PM

    Hi,

    You actually do not need to open the private key file to use on your encrypted forms. So, I am not sure why you need to do this.

    guide: -Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security

    But in any case, it seems that an application was already associated to files that have .key extension name in your computer. Because of this every time you open the file, the associated application (Keynote as it seems) was the one used to open the file.

    You can change it to other application by selecting a Textedit application instead.

    See screenshot below for how to

    Let us know if you need further assistance.

    Thanks.