What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is one of our forms not working?

    Asked by ComplianceChief on July 15, 2015 at 06:21 PM

    Our Express Marketing Review Form is not working.

    A client had to get his staff in Australia to submit the form....to start with...and now the form is shaded grey and we cannot edit it!!!!

    Please help urgently as this impacts greatly on our business.

    My boss is furious as our committment is to respond within 3 hours to the client with the review!!!!


  • Profile Image
    JotForm Support

    Answered by BDAVID on July 15, 2015 at 11:45 PM

    The form is fine, I just did a test submission, and it did not go through:

    This happens because you have set a submissions limit:

    Simply remove the number to enable more submissions. Let us know if you need anything else, we will be glad to assist you.


  • Profile Image

    Answered by ComplianceChief on July 16, 2015 at 12:01 AM

    Many many thanks.  Just wonderful!!!  So simply and easy to fix.