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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to save changes made to my forms

    Asked by mherold317 on July 15, 2015 at 09:05 PM

    I have cleared my cache and tried both IE and Firefox browsers. I need to be able to modify my form and actually use it in a timely manner. I upgraded to the Professional level and am already questioning that decision.

    Page URL:
    http://form.jotformpro.com/form/51934385995977

    My Forms save changes unable to save
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    JotForm Support

    Answered by steve on July 15, 2015 at 10:20 PM

    I cloned the form and was able to save some changes.

    Then I logged into your account and was able to save a minor text label change. I change it back and it saved again, without any issues.

    Is there a specific change that you made that you aren't able to save? Perhaps you added a widget, conditional logic, or styling that's causing it to hang for some reason.

    It may also be related to browser/computer/internet speed. This form is long and it may be just taking too long and hanging up.

    Can you try clearing the browser cache, or you can log in using private browsing.

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history

    Please give us more info so we can further help debug this issue. Thanks!

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    Answered by mherold317 on July 15, 2015 at 10:57 PM

    I am trying to duplicate multiple fields and after I place the copied fields is when I get the Error message.

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    JotForm Support

    Answered by TitusN on July 16, 2015 at 03:26 AM

    Hello, 

    Sorry about that. I took a copy of your form and did a few changes  - I see what you mean. 

    Your form has 892 fields - I'm not saying that's too much, but it means that editing multiple fields will require patience. 

    This is because all these functions run on your browser - which will task your computer's processor and memory to get things working - 892 fields will task your computer a little bit more. 

    I duplicated all the fields on your form (1794 fields), and saved it - I got the same error - I've notified our developers about this. 

    You will be updated on this thread on any progress. 

    In the meantime, try editing a few fields at a time, which will take less time and prevent save timeouts (the error on your screenshot). 

     

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    JotForm Developer

    Answered by hasan on July 17, 2015 at 09:03 AM

    Hello,

    We made some improvements to handle big forms like this.

    Could you please try again and let me know whether the problem persists or not?

    Have a nice day!

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    Answered by mherold317 on July 17, 2015 at 10:15 PM

    I reduced the size of each form, however they all seem to process and save much quicker. Thanks for all your help.

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    JotForm Support

    Answered by Welvin on July 18, 2015 at 11:52 AM

    That's great to know.

    Please contact us again if there are any problems.

    Thanks