What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embed form in email option. Not receiving the invitation emails.

    Asked by essentiallydonna on July 15, 2015 at 11:20 PM

    I have tried to send my form over and over and it never shows up at any email address I try. I do embed, choose email, fill out the info and send. Help!

    form in email email in fill and shows
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 16, 2015 at 03:46 AM

    Hello essentiallydonna,

    I am not sure if I have understood your question correctly. I checked your account and it seems you have not received any submissions.

    Do you mean to say that you are trying to send form in an email? Please let us know to which email address you are sending the form and we will check our logs. Have you checked your spam folder already? Please check your spam folder and see if the email ended up there.

     

    It seems you are trying to send the email from aol email address and that could be the issue. I would suggest you to use any other email address and that should solve your problem. Sending an email to / from AOL email address from any external application is actually know issue.

    I did test this issue by sending the form in email to my own email address and I did receive it successfully in my inbox. Please check the screenshot below:

     

    Do try it out again using a different email address and see if that solves your problem.

    Thank you!