Why won't my form work on mobile devices?

  • ryan.ruhge
    Asked on July 15, 2015 at 11:56 PM

    I have the free service for now to see if it will work. Unfortunately, I cannot proceed by clicking next on a mobile device. www.youcanown.org/prequalify

  • Elton Support Team Lead
    Replied on July 16, 2015 at 4:05 AM

    It is the iframe height that limits your form content when viewed on mobile. Basically, when the form is viewed on small screen devices, the form content automatically adjust into mobile friendly format causing its content height to extend further.

    Is there any reason why you're using iframe embed code over the default script embed code? Iframe doesn't have dynamic height, it is fixed. While using the default script embed code, its height changes automatically depending on the form content length. I would suggest to try the script embed code first and see if this helps.

    Why wont my form work on mobile devices? Image 1 Screenshot 20