What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't my form work on mobile devices?

    Asked by ryan.ruhge on July 15, 2015 at 11:56 PM

    I have the free service for now to see if it will work. Unfortunately, I cannot proceed by clicking next on a mobile device. www.youcanown.org/prequalify

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    JotForm Support

    Answered by EltonCris on July 16, 2015 at 04:05 AM

    It is the iframe height that limits your form content when viewed on mobile. Basically, when the form is viewed on small screen devices, the form content automatically adjust into mobile friendly format causing its content height to extend further.

    Is there any reason why you're using iframe embed code over the default script embed code? Iframe doesn't have dynamic height, it is fixed. While using the default script embed code, its height changes automatically depending on the form content length. I would suggest to try the script embed code first and see if this helps.