What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to cancel my subscription?

    Asked by aiyehum2015 on July 16, 2015 at 03:38 AM

    I tried doing the cancellation on the website,but failed it only prompts me that the subscription was cancelled but when I log back in its still says subscribed to a plan. Please help to cancel my subscription.

    how cancellation cancelled subscribed in
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    JotForm Support

    Answered by ashwin_d on July 16, 2015 at 06:11 AM

    Hello aiyehum2015,

    Upon checking your account, I found that you have cancelled your premium monthly subscription successfully but your account will remain premium until July 31, 2015 for the time you have already paid. That is the reason why you still subscribed to premium plan still. After this date, your account will automatically downgrade to free plan.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!