What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    "Thank You" page and Confirmation Email on My Forms are not working today! :/ Any problem going on???

    Asked by SamuelFerreira on July 16, 2015 at 09:52 AM
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    JotForm Support

    Answered by EltonCris on July 16, 2015 at 10:08 AM

    Our apologies for the inconveniences caused.

    This could be related to the attach PDF issue. May I suggest to uncheck the attach pdf option found on your form notification wizard for now and see if this resolves the problem.

    Please update us if the issue persist after this. I have also raised this to our developers for a proper resolution.

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    Answered by SamuelFerreira on July 16, 2015 at 10:18 AM

    Yes. Now its working. Thank You.

    So, when will it be ok to check again the pdf attach option?

     

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    JotForm Support

    Answered by Welvin on July 16, 2015 at 11:58 AM

    You're welcome.

    Our developers should let you know through this thread if it's working again.

    Thanks

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    JotForm Support

    Answered by EltonCris on July 16, 2015 at 01:57 PM

    This is now fixed. You can now attach the PDF back on email notifications.