Login Problems

  • Profile Image
    GreenPointeFinancial
    Asked on July 16, 2015 at 10:34 AM

    Hello, Every time I login I have to reset my credentials. What would be the reason

    for the Jotform platform to cause this issue; as it is not occurring on other platforms.

    Thank you in advance for your answer, and I look forward to receiving your response.

     

    Sandy

     

  • Profile Image
    Welvin
    Answered on July 16, 2015 at 12:26 PM

    Hi Sandy,

    If you know the password, why would you reset it? Just please login using your username and password instead of email and password, especially, if that gives you some problems.

    Also, try to clear your cookies for Jotform before logging in. Here's how to clear specific cookies:

    http://www.tech-recipes.com/rx/3016/google_chrome_how_to_delete_individual_cookies/ 

    Thanks