What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Login Problems

    Asked by GreenPointeFinancial on July 16, 2015 at 10:34 AM

    Hello, Every time I login I have to reset my credentials. What would be the reason

    for the Jotform platform to cause this issue; as it is not occurring on other platforms.

    Thank you in advance for your answer, and I look forward to receiving your response.




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    JotForm Support

    Answered by Welvin on July 16, 2015 at 12:26 PM

    Hi Sandy,

    If you know the password, why would you reset it? Just please login using your username and password instead of email and password, especially, if that gives you some problems.

    Also, try to clear your cookies for Jotform before logging in. Here's how to clear specific cookies: