What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Renew Subscription

    Asked by incwell on July 16, 2015 at 10:41 AM



    My account page says I need to renew my subscription. I tried to do so (monthly at 9.95) and it is not working. Please advise.

    Thank you,



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    JotForm Support

    Answered by ashwin_d on July 16, 2015 at 12:37 PM

    Hello Crystal,

    I did check your account and did not find any issue with that. You currently have an active premium monthly subscription which is in good shape. 

    You do not have to anything, your account is set to auto renew on July 17, 2015. Please click on the following URL to upgrade your payment method:  https://sites.fastspring.com/interlogy/order/s/INT150417-4722-21948S 

    Thank you!