My Autoresponder feature is not working

  • Profile Image
    tdpc
    Asked on December 06, 2011 at 05:38 AM

    I have followed all the instructions on how to set up autoresponder however it still doesnt work. I am receiving all of my notifications but just not my autoresponders. Any help would be much appreciated thank you.

  • Profile Image
    fxr
    Answered on December 06, 2011 at 05:05 PM

    Have you checked spam folders?

    I suggest using noreply@jotform.com as the Sender Email of the autoresponder to see if that helps. 

    There is a lot of spam protection by many email service providers and it is hard to guarantee that all autoresponders will get through, particularly those which are being sent by an email server in a different domain from than that of the actual sender of the email.

    e.g joe.bloggs@aol.com emails being sent by a mail server in jotform.com

     

  • Profile Image
    Answered on December 07, 2011 at 04:54 AM

    I did what you said and i'm now getting a'mail delivery subsystem' email. It is very important that this feature works as it is an important step in our business. Is there anything else that I may be doing wrong?

  • Profile Image
    tdpc
    Answered on December 07, 2011 at 04:55 AM

    I did what you said and i'm now getting a'mail delivery subsystem' email. It is very important that this feature works as it is an important step in our business. Is there anything else that I may be doing wrong?

  • Profile Image
    fxr
    Answered on December 07, 2011 at 11:20 AM

    Can you provide a the URL/ID of the form you are working on?

    Maybe clone the existing form, and make the changes I suggested above, just so I can try to work out where you went wrong. 

  • Profile Image
    tdpc
    Answered on December 07, 2011 at 03:48 PM

    Hi, sorry after I sent the last message it started working, I think it just took some time to register. Thank you for your help it was much appreciated :)