What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Thank You Message/Auto-Repliers Not Working

    Asked by Greenhill_School on July 16, 2015 at 10:56 AM

    Good morning -

    I have two main issues:

    1. When a person submits a form, there is no Thank You Message that appears and goes straight to a blank page. I've tried looking through the forum for others that had this issue, and I couldn't find a reason why this would not work. I've attached a screen shot to show you all what I'm currently seeing.

    2. On this same form (and others), I need the person to be able to get a reply message that shows everything that they filled out. I followed the necessary steps - I believe - but I can't get any email confirmations. 

    Any help would be greatly appreciated...


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 16, 2015 at 01:03 PM

    I would like to apologize for the inconvenience this have caused you. We are aware of this problem and rest assured that it is being worked on. This is related to the "Attach PDF" option. Kindly uncheck that option for now as that would resolve the issue you're having. 

    I have escalated this to our developers. You will be receiving updates regarding this via this thread. Thank you. 

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 16, 2015 at 01:57 PM

    This is now fixed. You can now attach the PDF back on email notifications.

    Thanks for reporting it.