Thank You Message/Auto-Repliers Not Working

  • Profile Image
    Greenhill_School
    Asked on July 16, 2015 at 10:56 AM

    Good morning -

    I have two main issues:

    1. When a person submits a form, there is no Thank You Message that appears and goes straight to a blank page. I've tried looking through the forum for others that had this issue, and I couldn't find a reason why this would not work. I've attached a screen shot to show you all what I'm currently seeing.

    2. On this same form (and others), I need the person to be able to get a reply message that shows everything that they filled out. I followed the necessary steps - I believe - but I can't get any email confirmations. 

    Any help would be greatly appreciated...

    Joe

  • Profile Image
    Mike_G
    Answered on July 16, 2015 at 01:03 PM

    I would like to apologize for the inconvenience this have caused you. We are aware of this problem and rest assured that it is being worked on. This is related to the "Attach PDF" option. Kindly uncheck that option for now as that would resolve the issue you're having. 

    I have escalated this to our developers. You will be receiving updates regarding this via this thread. Thank you. 

  • Profile Image
    EltonCris
    Answered on July 16, 2015 at 01:57 PM

    This is now fixed. You can now attach the PDF back on email notifications.

    Thanks for reporting it.