What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF attachment option in the email notification options appears to be causing a blank Thank You page and email notification.

    Asked by linkatech on July 16, 2015 at 11:02 AM

    No forms are sending emails. And no thank you page when submitted.


    I just upgraded to a paid plan thinking I had maxxed out my submissions but this is still broken. Please assist.

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    Answered by linkatech on July 16, 2015 at 11:06 AM

    Found this was because I had 'attach PDF' checked. However all my forms used to submit without any problem. I need PDF attachments as we are dumping these into Sharepoint and need the attached full form to keep signatures in order. Can Jotform fix this? Seems to be a Jotform problem.

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    JotForm Support

    Answered by david on July 16, 2015 at 01:11 PM


    We are indeed having an issue with the PDF attachment option at this time.  I will forward your issue along to our development team in addition to the requests made by other users.  We will let you know as soon as we have any further information regarding this bug.  Hopefully it should be sorted soon.

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    JotForm Support

    Answered by david on July 16, 2015 at 01:57 PM

    This should now be resolved.  The "Attach PDF" option should no longer cause the blank thank your page or notification email.  If you have any further trouble with this, let us know and we will be happy to have another look.