Why is the form not allowing people to submit?

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    mark.hesford
    Asked on July 16, 2015 at 12:10 PM

    I have created a new form and attached the following URL

     

    However when people are trying to submit their form is it stating the form is unavailable - can you help please?

     

    Regards

    Lisa

  • Profile Image
    Charlie
    Answered on July 16, 2015 at 02:17 PM

    Hi Lisa,

    I was able to replicate your problem by viewing and submitting your form.

    But upon cloning it, it works fine in my end. Have you tried cloning a copy of your form instead? See if the cloned form manifests the same problem. Try any of the following links below:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

     

    May I also know if this happens on your other form or just this one? We'll wait for your response.

  • Profile Image
    mark.hesford
    Answered on July 17, 2015 at 05:15 AM

    Hiya

    I have cloned the form as you suggested however it still says the same message

    "This form is currently unavailable"

    Can you open and close the forms?

     

    Regards

    Lisa

  • Profile Image
    Chriistian
    Answered on July 17, 2015 at 09:22 AM

    Hi mark.hesford,

     

    I was also able to replicate your issue. I also cloned it and the cloned one had the same problem. I don't see any limit in your form that might be causing it to be disabled. But give me more time to check this. Will get back to you as soon as I find where the problem is.

  • Profile Image
    Chriistian
    Answered on July 17, 2015 at 09:41 AM

    Hi mark.hesford,

     

    My cloned form worked when I turned on Encrypt Form Data. Please see screenshot below.

    Can you please do the same and confirm if it works for your form?

  • Profile Image
    mark.hesford
    Answered on July 17, 2015 at 10:34 AM

    Hi Christian

    Yes this worked - thank you very much for your help!

    Have a great weekend!

    Regards

    Lisa

  • Profile Image
    Charlie
    Answered on July 17, 2015 at 11:24 AM

    Glad to hear that my colleague's suggestion worked.

    For other concerns or questions, please feel free to open a new thread here in the forum.

    Thanks.