Why is the form not allowing people to submit?

I have created a new form and attached the following URL

However when people are trying to submit their form is it stating the form is unavailable - can you help please?

Regards

Lisa

Hi Lisa,

I was able to replicate your problem by viewing and submitting your form.

But upon cloning it, it works fine in my end. Have you tried cloning a copy of your form instead? See if the cloned form manifests the same problem. Try any of the following links below:

http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

May I also know if this happens on your other form or just this one? We'll wait for your response.

Hiya

I have cloned the form as you suggested however it still says the same message

"This form is currently unavailable"

Can you open and close the forms?

Regards

Lisa

Hi mark.hesford,

I was also able to replicate your issue. I also cloned it and the cloned one had the same problem. I don't see any limit in your form that might be causing it to be disabled. But give me more time to check this. Will get back to you as soon as I find where the problem is.

Hi mark.hesford,

My cloned form worked when I turned on Encrypt Form Data. Please see screenshot below.

Can you please do the same and confirm if it works for your form?

Hi Christian

Yes this worked - thank you very much for your help!

Have a great weekend!

Regards

Lisa

Glad to hear that my colleague's suggestion worked.

For other concerns or questions, please feel free to open a new thread here in the forum.

Thanks.