What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications not being sent

    Asked by waxing1 on July 16, 2015 at 12:14 PM

    Hi,

     

    I do not always get notifications.  The most recent was this morning  ID: 312869963812265104.  This has happened about 3 time in the last 2 weeks.  It concerns me because I do not know if my customer got their auto-reply.

     

    Also, is there a way to force a notification if I don't get it?  I know I can view it and even forward it to me but I have the notifications set up like invoices so it looks more professional.  Thank you

    sent professional auto-reply
  • Profile Image
    JotForm Support

    Answered by Kiran on July 16, 2015 at 02:25 PM

    I see that the emails for the submissions are sent without any issue from our end. 

    We request you to take a look at the following guide that helps you in troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    It seems that you are using custom set email to send these notifications. You may also try using Mandrill to send emails to see if that helps. Let us know if you need any further assistance.

    Thanks!!

  • Profile Image

    Answered by waxing1 on July 18, 2015 at 10:55 PM

    Still NOT receiving notifications!  Please help.

    Recent form

    313063521890853845

  • Profile Image
    JotForm Support

    Answered by Jan on July 19, 2015 at 06:26 AM

    I can't do a test submission because there is a condition in your form asking for the buyer's email. Since there is an autoresponder configured in your email alerts then an email will be sent to one of the buyers.

    So I just check the email notifications set up, I can see that it is configured correctly. Since your using the same email on both sender email and recipients, would you like to try changing the sender email to noreply@jotform.com and check if it works.

    Have you already checked the spam or junk folders? Make sure that there are no spam filters. Thank you.