What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to view encrypted submissions on my form?

    Asked by vladimir_stimac on July 16, 2015 at 12:27 PM

    2nd) I download private key from JotForm and save in my PC. I understand settings for create encrypted form. I create one form name Test (demo)...field all...get submission. Submission is  encrypted .

    How to open encrypted submission? Nowhere is option for insert private key?!

    To clear form caches and browser caches I know. Thank You

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    JotForm Support

    Answered by Kiran on July 16, 2015 at 12:36 PM

    Could you try logging into your account to view the submissions in a Private or Incognito window to see if it prompts for upload the key? If the key is uploaded once, it will be saved in browser storage until you logout from your JotForm account.

    Let us know if you need any further assistance. Thanks!!

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    Answered by stimacvladimir on July 16, 2015 at 12:39 PM
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    Answered by vladimir_stimac on July 16, 2015 at 12:42 PM

    Yes, You can. Try, I uploaded private key. If You need my private key please send me e-mail (not public) I will send You. After this please write me how to generate new private key. Thank You for help

     

     

    P.S.

    I use Chome browser

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    JotForm Support

    Answered by Kiran on July 16, 2015 at 01:59 PM

    I'm sorry that I didn't get your earlier response. Did you mean that you were able to upload private key and view the submissions? If so, the issue seems to the current/existing session on the browser. Please logout from your JotForm account and then close all the open windows of Chrome. Then try logging in to your JotForm account in a new window. Let us know if that helps.

    Thanks!!

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    Answered by vladimir_stimac on July 16, 2015 at 02:02 PM

    Thank You for answer. I try:

    1) Clean cache in my JotForm account

    2) Logout from my account

    3) Clean cache in my browser and close browser.

    4) Again login on my JotForm account

    Nothing. Problem stay. I see encrypted submission

    Thank You for help. Regards,

    Vladimir 

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    Answered by vladimir_stimac on July 16, 2015 at 02:23 PM
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    JotForm Support

    Answered by david on July 16, 2015 at 03:42 PM

    I see my colleague has already forwarded this issue to our development team via your other thread:

    http://www.jotform.com/answers/611807-Hello-I-try-to-upload-my-public-key-no-work-

    We will follow up there as soon as we have any further information.

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    Answered by vladimir_stimac on July 16, 2015 at 03:45 PM

    Thank You. Hope my short video help for quick comunication :-)

    thank You once agin

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    Answered by Alex  on July 16, 2015 at 04:07 PM

    I am also testing encrypted form and it seems that some data is missing from submitted form. I am testing simple form with Your name, Your email address, and Your Message and in submissions in Your Name field I can only see First Name, but no Last Name.

     

    Also is there any other way to decrypt form data except going back through jotform website?

     

    Thank you.

    Alex

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    JotForm Support

    Answered by Kiran on July 16, 2015 at 05:32 PM

    @Alex,

    I've moved your question to a separate thread and shall be addressed there shortly.

    http://www.jotform.com/answers/612414

    Thanks!

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    Answered by vladimir_stimac on July 17, 2015 at 03:17 PM

    Hello, I want only to ask it is maybe my problem solved or still development team search for answer? Thank You.

    Maybe I do some wrong? ThankYou for understanding

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    JotForm Support

    Answered by david on July 17, 2015 at 03:22 PM

    Still no update as of yet.  Please check this thread here for further information:

    http://www.jotform.com/answers/611807-Hello-I-try-to-upload-my-public-key-no-work-

    That is where the developer request has been made and where the most up to date information will be posted.

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    Answered by vladimir_stimac on July 17, 2015 at 03:23 PM

    Thank You David. I will check this thread.

    Regards,

    Vladimir

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    Answered by VOMIChairman on July 18, 2015 at 01:40 PM

    Perhaps Jotform support could provide everyone with some simple instructions on how to create an encrypted form from scratch based on their current form making methodology.  

    For example, right now if I want to make a form, all I have to do is click on the NEW FORM and just follow the Menu which gives me a list of options (including the ability to clone an existing form). Currently, as it stands, once I click on the NEW FORM button, there is NO menu option which gives me the capability to create an ENCRYPTED form.   That's ISSUE #1

    ISSUE #2.   When I first login, although I can click on the ENCRYPTED form notification link which takes me directly to a Sample Form, I am assuming the following:  

    1.   I can go ahead and edit it in order to create my own encrypted form

    2.   However, that being said, there are no simple instructions to guide me on what to expect next (i.e., how the encryption key is generated, etc.).   My first tendency is to click the View menu in order to test filling out and and submit the sample form and see what happens from that point on.  Beyond that, I am clueless.

    3.   Instead of having to create a whole new form from scratch, I want to be able to "clone" an existing form and then encrypt it.   I have NOT a clue on how to do that.  That should be #1 on the list of items to address for current Jotform users.  

    IN CONCLUSION

    First and foremost, congratulations on the new offering - I am ecstatic about it.    Second, taking a couple of minutes to provide some simple instructions on how to take advantage of this offering would go a long way toward eliminating providing unnecessary customer support for such a simple function.

     

      

     

     

     

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    Answered by vladimir_stimac on July 19, 2015 at 02:43 AM

    It is posible to create NEW private key? If yes, can You please write how. Thank You
    .
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    JotForm Support

    Answered by Jan on July 19, 2015 at 07:47 AM

    @vladimir_stimac

    I need to create a separate thread for your question. Here's the URL of the new thread: http://www.jotform.com/answers/613970

    We will answer you in that thread. Thank you for understanding.

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    Answered by vladimir_stimac on August 10, 2015 at 07:25 AM

    Hello,

    after 4 weeks have You some news for me? Still this problem with encrypted submission is not solved. 

    https://www.dropbox.com/s/498gdqogyfavlo0/video.avi?dl=0

     

    I mean now where is a problem, but for solved this will need to create new private key.

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    JotForm Support

    (Private)

    Answered by Kiran on August 10, 2015 at 09:54 AM

    Sorry for the inconvenience this may have caused you. Do you mean to say that you are still experiencing the issue with viewing encrypted form submissions after uploading the key? Could you let us know if you are able to get the screen to upload your private key?

    As per the video posted, if you are still viewing encrypted submissions I believe that you may be using an incorrect key. Please verify if you are using the right key to unlock the submissions and get back to us if you need any further assistance.

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    Answered by vladimir_stimac on August 10, 2015 at 12:01 PM

    Thank You for quick answer. 1st I mean is problem in private key, beacuse maybe need connect with my public key.

    Now I know it is not this problem. I use my private key what system generated and I downloaded. With this key I can not to decrypted my subimission. (You can to see in the video).

    All OK, if cannot ok...dont need. I will use like before, normal submission.

    Thank You for time.

    Regards,

    Vladimir

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    JotForm Support

    Answered by david on August 10, 2015 at 01:11 PM

    Try clearing your browsers cache/cookies or browsing in private mode.  Log in to your account and upload the encryption key once again.  If the key you are using was not the key created when encrypting your forms, it will not decrypt submissions.  The key created for your account should decrypt your forms if properly uploaded.

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    Answered by empowerhealth on November 20, 2015 at 03:38 PM

    Hi there,

    We access forms on multiple computers, one may have been downloaded somewhere, I don't know.  In anycase, because of the massive confusion, I have unencrypted the form, but there are still old encrypted results in the submissions folder.  How the heck do I un-encrypt these old submissions?  thanks!  Rae

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    JotForm Support

    Answered by david on November 20, 2015 at 03:55 PM

    Those results can only be un-encrypted with the key they were encrypted with.  Unfortunately, if you lose your key, there is no way to un-encrypt the submissions.

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    Answered by NNFTechMan on March 31, 2016 at 12:26 PM

    Bloody stupid!!!  This does not work.  Remove it from the site!!
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    JotForm Support

    Answered by david on March 31, 2016 at 01:35 PM

    @NNFTechMan  Since this thread a bit old, I will move your request to a thread of its own.  I will address your question in the following thread shortly:

    https://www.jotform.com/answers/807210