Jotform banned in the UK on BT? Quite urgent.

  • Profile Image
    enkidu
    Asked on December 06, 2011 at 07:49 AM

    Problem: SERVER NOT FOUND

    Details of the Request:
    URL: http://www.jotform.com/
    Protocol: http
    Date and Time: Tuesday 06 December 2011 12:44
    Additional Information: www.jotform.com
    Description:
    An unknown host error indicates that the server with the requested name, www.jotform.com, could not be located on the Internet.

    Internet provider: BT.

     

    I checked this on three different computers, on four different browsers - this is not a cookie monster.

    It seems that BT has baned you for some reason.

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    liyam
    Answered on December 06, 2011 at 07:58 AM

    Hello enkidu,

    Thank you for reporting this to us.  I will forward this concern to our development team and let them check what's happening. 

    As a subscriber of the said ISP, it would also be great for you to contact them so that you can inquire and get further details why your service provider could not access our domain.  This issue may also be just a temporary glitch on their system.

    Please keep us posted on the updates.

    Thanks.

  • Profile Image
    fxr
    Answered on December 06, 2011 at 08:05 AM

    I actually use BT as my service provider.

    I do notice the same problem, I seriously doubt www.jotform.com has been banned by BT. It seems to be an issue with BT's DNS server. Its not resolving www.jotform.com for whatever reason. 

    I have another site I use which seems to be affected by the same issue, so it doesnt appear specific to www.jotform.com alone.

    I have also seen issues similar to this with BT before. 

    My workaround is to use different DNS servers while BT sort the problem out.

    I am using opendns.com free DNS servers: They are: 208.67.222.222, 208.67.220.220

  • Profile Image
    sam
    Answered on December 06, 2011 at 08:36 AM

    site works fine for me, seems bt have some dns problems today, seems to have improved over the last hour, several of my customers on bt are having problems

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    joey
    Answered on December 06, 2011 at 09:14 AM

    This chart shows BT is having problems in some areas and some web pages. It may help.

  • Profile Image
    fxr
    Answered on December 06, 2011 at 09:31 AM

    Thanks for the chart Joey. Useful!

    According to it, it looks like possibly BT resolved this issue about 20 minutes ago. 14:11 UK time. 

     

    @Enkidu can you confirm you can access JotForm normally now, please? 

  • Profile Image
    enkidu
    Answered on December 06, 2011 at 10:07 AM

    Aye - confirmed.

    (BTW - I quite hate BT)

  • Profile Image
    fxr
    Answered on December 06, 2011 at 10:11 AM

    OK, thanks for letting us know. 

    BT wont be getting any Christmas cards from me either :) 

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    LadyAnglesey
    Answered on December 06, 2011 at 11:04 AM

    I always trash the BT flyers and mailers They are quite simply "The B Team".