What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sub User upgraded from free account but i don't see that on my end

    Asked by fimadash on July 16, 2015 at 01:01 PM

    Hello, I had a free account set up and when it came time to upgrade i added the person in charge of finances as a sub user to proof forms and add payment info to upgrade the account. The account was upgraded but i can't see that on my end, I'm out of ssl form submissions for the month and not sure what i need to do to fix the matter.

  • Profile Image
    JotForm Support

    Answered by Welvin on July 16, 2015 at 02:46 PM

    You as the main account should be the one that is upgraded, not the sub-user account. Simply because you hold the forms and as the main account.

    I have refunded the payment. Expect the refund returned to your account within 4-10 business days. Now, just simply upgrade your account to fix the problem.