What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Share forms with sub-user or transfer forms

    Asked by fimadash on July 16, 2015 at 01:31 PM

    Ok, here is the problem. I have a free account, i added a sub-user who upgraded the/their account. I am seeing that my account is free while theirs is upgraded. I see that i can share forms with them, but if i try to embed the form from their account the form is still unreachable "over quota". I need to be able to transfer forms to them to use so that it is no longer on the free account.

    transfer forms share forms sub-user OR
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    JotForm Support

    Answered by Kiran on July 16, 2015 at 02:54 PM

    As I check your account, I see that it is now over limit by receiving more than 10 SSL submissions. Could you make sure that the form embedded is from the upgraded account or from your account? Since you have added the upgraded user as a sub-account user, if the form is embedded from your account it still applies the Free account limits only. 

    Please provide us with the form ID or the webpage where the form is embedded so that we can take a look and provide you with necessary assistance. 

    Thanks!!