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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Unable to view the information submitted via an encrypted form?

    Asked by ICForms on July 16, 2015 at 03:42 PM
    Screenshot
    encrypted form encrypted data
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    JotForm Support

    Answered by Mike on July 16, 2015 at 06:00 PM

    Thank you for contacting us.

    To be able to see encrypted data you will need to upload your Private Key file.

    Note that we do not decrypt data on the Grid Listing at the bottom of the submissions page.

    If you uploaded your Private Key file, but submissions are still encrypted, it is most likely that your Private Key is outdated.

    Are you currently facing the issue with encrypted Grid Listing or the whole submissions page at the moment?

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    Answered by ICForms on July 16, 2015 at 06:02 PM

    Then how do I get a new or correct jotform.key file????  You should have provision for this - people's computers die, get stolen, etc. and will need a new jot form.key file.  I would like an answer that is acclaim productive and helpful to me and my situation!

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    Answered by ICForms on July 16, 2015 at 06:04 PM

    And I cannot see any submission on any encrypted forms (NOT JUST GRID view).  I understand that grid view is not available at this time.

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    JotForm Support

    Answered by Mike on July 16, 2015 at 06:44 PM

    As far as I understand, we do not store Private Encryption Key on our side, so this is essential to keep such file in a secure place.

    Please try to find the jotform.key file on your computer. If you downloaded that file multiple times, you will need to use the most recent file.

    First of all, check the Downloads folder on your computer to see if the key file is there.

    On Windows it can be accessed with the next path in Explorer.

    %HOMEPATH%\Downloads

    And on Mac with Finder.

    If you found the key and need to re-upload it to your account we can provide you with instructions on how to remove current key file from a browser local storage.

    We are looking forward to hearing back from you.

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    Answered by ICForms on July 16, 2015 at 06:47 PM

    Can you please provide a instructions on how to remove the key and access to the screen to enter a different key.

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    Answered by ICForms on July 16, 2015 at 06:54 PM

    I only have one encryption key in my downloads, which is the one I tried to use today.  And the one my associate tried using on his computer.  You have to have a way to set-up or send request a new key, right???

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    JotForm Support

    Answered by Mike on July 16, 2015 at 07:54 PM

    It is probably possible to create a new private key file, but I think that new file will not decrypt currently encrypted entries.

    To remove current key from the browser we will need to clear browser local storage. Please follow the next steps.

    Firefox

    1. Press Ctrl-Shift-Del to open the Clear All History menu.
    2. Make sure you have selected Cookies and that the time range is set to Everything.

    Chrome:

    1. Go to Submissions page.
    2. Use Ctrl-Shift-I (or Cmd-Opt-I on Mac) to open the DevTools.
    3. Go to Resources tab and remove jStorage key from Local Storage section, see the next screenshot.

    Reload submissions page, and you should be asked to upload the Private Key file again.

    Thank you.

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    Answered by ICForms on July 16, 2015 at 08:09 PM

    Okay now I can see most info.  On almost all submission only 1 or 2 piece are still encrypted but I can see everything else.  On a few of the submissions, only partial information is showing (Date of Birth and only I only see the month).

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    JotForm Support

    Answered by Chriistian on July 17, 2015 at 01:36 AM

    Hi ICForms,

     

    Are you referring to this form - http://www.jotformpro.com/form/51965597604973? I noticed that you have set Encrypt Form Data setting of the form to "No"  and there are still submissions that are encrypted.

     

    I just want to confirm if this is what you are reporting? If you are referring to a different form, please provide the link or name of the form in question so we can further check the issue.

     

    We will for response.

     

    Regards.

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    Answered by ICForms on July 17, 2015 at 12:32 PM

    Yes, this is the correct form.  I had to change the setting to not encrypt the form due to the extensive issues the new encryption process has created in our daily business operation proceesses.  I cannot afford to continue to have information come in from our submission this way (incomplete if at all).  It has affected 2 forms  thus far.

    Now I can see most info.  On almost all submission only 1 or 2 piece are still encrypted but I can see everything else (it varies by individual submission).  On a few of the submissions, only partial information is showing (Date of Birth -only I only see the month).

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    JotForm Support

    Answered by BDAVID on July 17, 2015 at 01:34 PM

    @ICForms, I will report this to our second level, you will be notified via this thread when there is a resolution.