What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Only First name is displaying in encrypted submissions view

    Asked by Alex on July 16, 2015 at 05:31 PM

    I am also testing encrypted form and it seems that some data is missing from submitted form. I am testing simple form with Your name, Your email address, and Your Message and in submissions in Your Name field I can only see First Name, but no Last Name.


    Also is there any other way to decrypt form data except going back through jotform website?


    Thank you.


  • Profile Image
    JotForm Support

    Answered by Kiran on July 16, 2015 at 05:40 PM

    Thank you for reporting the issue with Full Name field. Though our developers are already looking into this issue, let me forward your thread also for any update we receive in this regard. If there is any update, you'll be posted through this thread.

    Also, it is required to login into your JotForm account to view the submissions normally by uploading your private key. Unfortunately there is no other way to decrypt form data without logging into JotForm at the moment.

    Thank you!!

  • Profile Image
    JotForm Support

    Answered by Kiran on July 17, 2015 at 02:31 PM

    Hello Alex,

    The issue is now resolved. You may now see your submissions with first name and last name.

    Let us know if you still experience any issue with this.

    Thank you!!

  • Profile Image

    Answered by Alex  on July 17, 2015 at 02:43 PM

    Thank you! I already noticed and tested this earlier this morning. Great work.