What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit and the Time it actually goes through or is received

    Asked by Burkhart on July 16, 2015 at 05:31 PM

    Is there a way to see the moment they hit the submit button, and the actual time it hits your servers, or is received?

    There is a discrepancy with the amount of time they are saying it is taking for the pictures to upload. We think it's not taking as long as they are saying it does in remote areas. Is there a way to see backup for this? We really just want an average and maybe a record of the same city/and or neighborhood taking the longest time, then we can excuse some of them for taking longer.

    Thanks!

    B

    next picture move thanks
  • Profile Image
    JotForm Support

    Answered by Boris on July 16, 2015 at 09:06 PM

    I'm afraid that there is no way to "house" the images for uploading them at a later time.

    One possible alternative might be for you to use / enable the multiple file upload, which will let your users start uploading their images even before they have hit submit. The images will start uploading as soon as they are selected.

    This would also allow them to add one image at a time, and see how it is getting uploaded. We do not have a way to verify how long it takes to actually perform the submit after the submit button has been clicked. I hope this helps.

  • Profile Image

    Answered by Burkhart on July 16, 2015 at 09:24 PM

    Thank you. This does help a lot.

    If it doesn't house it, how does it help speed it up? Their issue is they are saying is once they hit submit, it's taking a long time. Was it also because they were uploading one at a time and it was trying to do all the photos at once and send it on?

    Is the time on the analytics page the time they have the form open? I noticed 8 minutes, 4 minutes, 2 minutes...etc. (Duration.) Is there a way we could have the duration returned to us in excel format where we could kind of pinpoint how much time is being spent on it? Is Duration the amount of the time form is open from start to finish?

    Thanks! 

  • Profile Image
    JotForm Support

    Answered by Charlie on July 17, 2015 at 02:45 AM

    Hi,

    It also depends on the actual upload speed that their internet connection has. If the file is too large and there's issue with the connection, at the same time there are a lot of them uploading files using the same network, then that may indeed slow down the upload process.

    I made a test submission in my sample form, and I believe the "Duration" in the Form Analytics is the time taken by the user from start to finish when filling out the form.

     

    Currently, that feature is still in Beta and does not allow exporting its results to an excel file, you could try pressing CTRL+P in your Chrome Browser to print the page and use it for documentation or presentation purposes. 

    You could also open a separate thread for your suggestions in our Form Analytics feature, we can forward those to our developers then.

    Thank you.

  • Profile Image

    Answered by Burkhart on July 17, 2015 at 01:43 PM

    Ok, great, thanks! No, this is perfect. We just needed an average of about how long the guys were taking on each form. From most of them, it looks like the average is 2-3 minutes...which is great. A lot of them are in bad reception areas, so we can have some understanding.

    Thanks - we love JotForm!

    B

  • Profile Image
    JotForm Support

    Answered by Charlie on July 17, 2015 at 02:00 PM

    Glad to hear that it helped :) Thank you for the kind words.

    If you needed any assistance again, please feel free to open a new thread here in the forum, we'll be more than happy to help.

    Cheers!