What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Create PDF Function Not working

    Asked by martingmccaulye on July 16, 2015 at 06:01 PM

    For some reason I can't create a PDF for one of my forms. The wheel just spins and spins.



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 16, 2015 at 10:15 PM

    Can you please which of the 3 forms is having the issue?

  • Profile Image

    Answered by martingmccaulye on July 17, 2015 at 08:35 AM

    Hi - it's

    Patient Questionnaire - Spanish




  • Profile Image

    Answered by martingmccaulye on July 17, 2015 at 08:40 AM

    Not sure if it's relevant at all, but that form is an edited version of a clone I made of the Patient Questionnaire form.  


    And, interestingly enough, the Patient Questionnaire form creates a PDF just fine.


    But the Spanish one just spins and spins, and just this morning it finally created a PDF, but that was just a single blank page  :(


  • Profile Image
    JotForm Support

    Answered by Kiran on July 17, 2015 at 10:32 AM

    I see that one of the options in the field ¿Qué hace que el dolor mejore? is not set correctly which may be causing the issue. I've cloned your JotForm to my account and tried changing to acostado that worked fine to create the PDF version.

    Here is the screenshot of the PDF version created.

    Please edit the field on your JotForm and try creating PDF form. Let us know if you need any further assistance.