What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where do I submit my email to receive jotform notifications?

    Asked by canyonhighschoolanaheim on July 16, 2015 at 07:38 PM

    We have link jot forms to our website but I am not receiving email notification of the submission. How do I fix this? 




    Ashley Higuera

    Canyon High School

    Athletic Director


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    JotForm Support

    Answered by Charlie on July 17, 2015 at 12:31 AM


    Upon checking your forms, I see there's no submissions on them yet. 

    Regarding the notification, you can set them by following this guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    To edit your existing notification, you can follow this guide:

    1. Click "Emails" and click the notification that you want to edit.

    2. Here you'll see the window to change your email template. To proceed, click the "Reply-To and Recipient Settings" button.

    3. Here, you can change the recipient email address. Make sure also that you fill out the "Sender Name" and the "Sender Email" to avoid being in the bounce list.


    After that, save all the changes. To test if everything is working, please open your Form URL in your web browser, fill it out and click the submit button. See if you'll receive an email notification regarding it.

    Do let us know if that works.