What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [RESOLVED] Problems with field labels encoding UTF-8 / iso-8859-1

    Asked by brodtex on December 06, 2011 at 02:13 PM

    Hello,
    I am having problem of text encoding. All accents (French) are transformed into special characters. I looked on the forum, but found no solution to my problem. Can you tell me how to solve it?
    Thanking you in advance
    BR

    Page URL:
    http://www.brodtex.com/jetform/Formulaire_sans_nom.html

    french problem
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    JotForm Support

    Answered by fxr on December 06, 2011 at 06:42 PM

    There seems to have been a problem during the process of downloading source code and and putting it onto your web server.

    The form, when hosted on JotForm itself is fine -> http://form.jotform.com/form/13392300107

    Are you not able to use one of our embed methods to get the form onto your webpage/site?

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    Answered by brodtex on December 07, 2011 at 12:27 AM

    Hello,
    Thank you for your answer. I can use embed methods but I wanted to make changes by hand because I have not found successful in doing in the generator:
    - How to change the size of text fields (name and surname for example, larger assets)? => I did it directly in "Formulaire_sans_nom.html"
    - How to translate the text of error messages (for example: This Field is required.) => I did it directly in "jotform.js"
    If you have a solution, let me know!
    Thank you very much,

    BR

    http://www.brodtex.com/jetform/Formulaire_sans_nom.html

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    JotForm Support

    Answered by fxr on December 07, 2011 at 11:02 AM

    1) you can change the size of the text fields with some custom css:

    for example the css ids for the text fields of 'first name' & 'surname' are #first_1 & #last_1

    So to, set different widths for these fields:

    On the Setup & Embed toolbar, select Preferences, then Form Styles, in the Inject Custom CSS text area add something like the following CSS.

    #first_1 {width:130px !important;} #last_1 {width:230px !important;} 

     

    An example form with those customisations: http://www.jotform.com/form/13404931367

     

    2)  You can also customise the form warnings to anything/language of your own choosing, again clicking on the Setup & Embed toolbar, clicking Preferences, Selecting the Advanced Settings tab, then clicking the Form Warnings button. 

     

    Hope that helps. 

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    Answered by brodtex on December 07, 2011 at 11:42 AM

    Great ! Thank you !

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    JotForm Support

    Answered by fxr on December 07, 2011 at 11:47 AM

    No problem, we can help customise most things on your forms without needing to resort to embedding JotForm source code on your own webpage.

    If you need any help, please just open a new thread for each new issue and we will do our very best to help. 

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    Answered by lenamtl on January 26, 2014 at 09:34 PM

    I'm curious how did you manage to get label with éçôà render ok in your email notification?
    The label are not ok but the field content are Ok.