What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thanks for contacting us.
May we know what is the email address and/or username of the account you are referring to so we can check the account? I checked the email you use in this thread (email@example.com) and I was not able to see any user account associated with that email.
We will wait for your response.