What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    On our Adoption Application form, when people submit the PayPal money, we get that, but never receive the application form results.

    Asked by echodogs on July 17, 2015 at 09:07 AM
    Page URL:
    http://form.jotform.us/form/31315742523144

    application form receive
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 17, 2015 at 10:41 AM

    I'm sorry for the inconvenience this have caused you. I just would like to make some clarification in order for us to assist you further. When you say you never received the Application Form Result, did you mean you never receive any submissions on your Submission page or you are referring to your email notification? 

    I have checked your mail logs and found out that there are no unsuccessful submissions: 

    I have also checked that you have received the result of the submissions on your Submission page.

    I'm sorry, but can you help us understand the issue you're having right now by giving us more details. We will wait for your response. Thank you. 

  • Profile Image

    Answered by echodogs on July 17, 2015 at 10:49 AM
    The application shows on the submission page, but it was never emailed to the recipients of that form. They were in the Incomplete Payments and I manually sent them last night.

    Lori

    ...
  • Profile Image
    JotForm Support

    Answered by david on July 17, 2015 at 12:07 PM

    I checked the notification for your form and indeed, none of the addresses that are currently entered received the recent notifications.  These are the addresses I have listed:

    terrydemag@comcast.net, cox1250@sbcglobal.net, cottonandmaxwell@aol.com, Alice-EchoDogs@outlook.com

    Try separating them out to individual notifications to see which address may be causing the issue.  As far as I can tell, your notification is setup properly.  If the previous submissions were sent before you made the changes, the notifications may have been sent to the previous address entered.

    If separating them out to individual notifications does not work, let us know and we will check them all.

  • Profile Image

    Answered by echodogs on July 17, 2015 at 12:19 PM
    I just did a test and changed it to my email and it is sitting in the Incomplete Payments. I received notification of my $1 donation to PayPal, but the form does not get emailed out.

    Lori

    ...
  • Profile Image
    JotForm Support

    Answered by david on July 17, 2015 at 12:32 PM

    The notification did not trigger because the submissions was not complete due to incomplete payment.  If the submissions is made but the payment is not completed, the notifications will not trigger.  Your payment field looks to be set up properly.   Check your PayPal IPN settings:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    We use IPN to determine whether or not a submission was successful.  If IPN is turned off, even successful payments will not trigger your notifications.