What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel the monthly Payment from my Visa Card? I mean, I need it now, but it's NOT for monthly use

    Asked by PRIMECALLCOLOMBIA on July 17, 2015 at 11:45 AM
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    Answered by PRIMECALLCOLOMBIA on July 17, 2015 at 12:01 PM

    I just Activated the upgrade today and I need the upgrade, what i dont want is the monthly payment and if i clic downgrade i need that the limit stay like now, in plan ECONOMY but the difference is that I do not wany the monthly payment

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    Answered by PRIMECALLCOLOMBIA on July 17, 2015 at 12:04 PM

    Can You cancel the monthly payment that is gonna happen the August 17?

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    Answered by Sammy on July 17, 2015 at 01:12 PM

    From what I understand you want the payment you made to be a one off and not a recurring monthly payment.

    If you downgrade after you have purchased plan, it will be automatically set to the free plan on the next billing cycle in your case on August 17 so you wont be charged for August 17 and beyond as it will have been downgraded to the free plan.

    If you paid via paypal you will need to cancel the billing on from paypal account in addition to cancelling it on your jotform account.


    Please let us know if you need further assistance, we will be happy to help