- PRIMECALLCOLOMBIAAsked on July 17, 2015 at 11:45 AM
- PRIMECALLCOLOMBIAAnswered on July 17, 2015 at 12:01 PM
I just Activated the upgrade today and I need the upgrade, what i dont want is the monthly payment and if i clic downgrade i need that the limit stay like now, in plan ECONOMY but the difference is that I do not wany the monthly payment
- PRIMECALLCOLOMBIAAnswered on July 17, 2015 at 12:04 PM
Can You cancel the monthly payment that is gonna happen the August 17?
- SammyAnswered on July 17, 2015 at 01:12 PM
From what I understand you want the payment you made to be a one off and not a recurring monthly payment.
If you downgrade after you have purchased plan, it will be automatically set to the free plan on the next billing cycle in your case on August 17 so you wont be charged for August 17 and beyond as it will have been downgraded to the free plan.
If you paid via paypal you will need to cancel the billing on from paypal account in addition to cancelling it on your jotform account.
Please let us know if you need further assistance, we will be happy to help