What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Text in exported Fillable PDF form is overlapping

    Asked by graju on July 17, 2015 at 12:08 PM

    Please find the images given below.

    When i create a new pdf file some field labels/texts are hidden and some are over lapping and few texts were cut.

     

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    JotForm Support

    Answered by BJoanna on July 17, 2015 at 12:15 PM

    I have created fillable PDF form from your form and I was able to reproduce mentioned issue that text is overlapping and that part of the text is hidden by fields.

     

    I will escalate this issue to our developer and we will inform you via this thread one this issue is resolved. 

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    Answered by graju on July 21, 2015 at 09:45 AM

    Any update on this?

     

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    JotForm Support

    Answered by BJoanna on July 21, 2015 at 11:03 AM

    Unfortunately there is no update from our developers. But I see that one of our developers is working on this issue and that this ticket has high priority status. We will inform you via this thread once we have any updates.

    Thank you for your patience.  

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    Answered by graju on August 05, 2015 at 03:15 PM

    It has been very long time. No updates from. We are facing lot of issues due to it. Please let me know the status.

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    JotForm Support

    Answered by BJoanna on August 05, 2015 at 04:20 PM

    Sorry for inconvenience this may caused you. 

    Unfortunately this issue is sill not resolved. I will check with our developer to see if there are any updates and we will update you additionally via this thread. 

    Thank you for your patience.  

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    Answered by graju on August 05, 2015 at 04:58 PM

    I have lot of other issue with jot form. Your members say create a new pdf form so the issue will be resolved. But, creating PDF itself is an issue for me.

    As said its a major issue for our customers. I really need some time frame that when it can be finished?

    Thanks,

    Ganesan.

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    JotForm Support

    Answered by Mike on August 05, 2015 at 07:09 PM

    Unfortunately, we do not have any information about ETA at this time. The issue seems to be related to Adobe FormsCentral imported form.

    What you can try is to create a a blank form, move fields from the survey form to that new blank form and download it as the PDF. Fields can be copied with a Field Manager (do not copy 'unnamed clear field').

    Thank you.