What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email delivery issues

    Asked by Morgan1898cc on July 17, 2015 at 04:01 PM


    The form did create a new email send to, but continues to send under my admin email, with even the admin email not going to my personal email account, nor even spam

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    JotForm Support

    Answered by Mike on July 17, 2015 at 04:49 PM

    Thank you for contacting us.

    The "Test Email" button messages are always sent to the email address associated with your JotForm account.

    While the form submissions are always emailed to the specified Email Notification recipient(s).

    Finding out E-mail Address used for submission notifications

    Your @gmail.com based address is not listed in our bounced list, and email delivery looks good.

    If you are still facing any email issues, please let us know.