What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I actually use Private Key to view my data?

    Asked by cmtravelgroup on July 17, 2015 at 04:34 PM

    I created an encrypted form and the private key that goes with it? 

    Page URL:
    http://www.jotform.us/form/51957778462169

    private key encrypted form
  • Profile Image
    JotForm Support

    Answered by Mike on July 17, 2015 at 05:51 PM

    Thank you for contacting us.

    When you access the Submissions page of encrypted form, you should be asked for a Private Key. Usually you need to upload it only once, and it will be automatically saved in your browser local storage.

    Then, you will see decrypted data.

    Note, that you still need to keep the Private Key file in a secure place. The submission data (encrypted) is gone if you lose the key file.

    If you need any further assistance on this, please let us know.

  • Profile Image

    Answered by Nabitha on September 21, 2015 at 06:25 PM

    How do I obtain that private key?

  • Profile Image
    JotForm Support

    Answered by Charlie on September 22, 2015 at 02:41 AM

    You should be able to get a private key when you first use or open the Encrypted Forms feature.

    Here are the guide links to learn more about this feature:

    http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert 

    http://www.jotform.com/blog/162-Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security 

    Please do make sure to check the Frequently Asked Questions on the guide links I shared.

    If you need more information on this, please do let us know.