Form over quota

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    blackbauddocs
    Asked on July 17, 2015 at 05:05 PM

    Hi - we are getting the error "Form over quota" - but we have a premium subscription. Can you please investigate this issue. Thanks!

     

    Jess Single
    Technical Writer
    Blackbaud, Inc.

  • Profile Image
    david
    Answered on July 17, 2015 at 06:14 PM

    Hi,

    You have received 13 submissions this month, while the SSL Submissions limit is 10 per month for our Free accounts.

    If you would like to accept regular submissions, you will need to make sure that the 'Secure form' option is not checked, then get the regular form link/code.

    Related guide:

    SSL Submissions

    As a one time exception, we have reset your SSL limit, so your forms are active now. In case you would like to be able to accept more submissions over SSL, please consider upgrading your account.