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    Why will the shipping field not go to zero once $100 total has been reached

    Asked by hughdal on July 17, 2015 at 06:29 PM

    I have conditions setup to add $9 if the subtotal is below $100

    Or add $0 if the subtotal is over $99

    It adds $9 regardless.


    Also, why can the subtotal not be manually changed by the user, but the shipping and GST can be?



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    JotForm Support

    Answered by jonathan on July 17, 2015 at 09:02 PM

    I test your form, and I can immediately see what is not working.


    The "Cost for each Print" is always at zero(0) only... so nothing is being calculated across all the numbers.


    I suggest that on testing your form, you show first the hidden fields that have calculations so that you can see if calculations are really working


    when I did this on a test form, the Cacl field is not doing any calculation


    Please review this user guide on how to properly Assign Calculation Values to dropdown field selection.

    user guide: -How-to-Assign-Calculation-Value

    Hope this help. Do let us know if you are not able to do it, and we can assist you further to accomplish the requirement.