What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I have the email to the responder come from my company name instead of jotform?

    Asked by hughdal on July 17, 2015 at 06:41 PM

    When the responder gets their confirmation of order e-mail, will it be in a printable format (payed invoice)?

    Thx

    JotForm name email company
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    JotForm Support

    Answered by Boris on July 17, 2015 at 09:26 PM

    Yes, you can have a custom Sender Address that appears to be from your own company. Please take a look at our guide on How to Add a Custom Sender Address to an Email Alert. The guide is written for a Notification, while you would be using an Autoresponder, but the process is the same.

    You will need to verify the address first, before you can use it as a custom sender address.

    We also provide an alternative way of setting a custom sender by using Mandrill service. You can read more about it in our guide on How to use Mandrill to Send Emails From Your Own Email Address.

    When it comes to your users being able to print their (auto-responder) emails, that depends largely on the software they use to view their emails and on how you set up your Email Notification to look. You can adjust the appearance of your email notifications by editing its body while setting up the notification.

    What might be better for your users and printing would be to use add a PDF Link to your Autoresponder email, so that your users can download a PDF of their submission and print it out at their convenience.

    I hope this helps. Please let us know if you need further assistance, and we will be happy to help.