Payment received but didn't receive any email notifications

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    Rossmlewin
    Asked on July 17, 2015 at 08:28 PM

    I'm having a problem in which a client signed up for my services and I received the paypal payment. No record of the Jotform form has come through. Any suggestions?

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    Jan
    Answered on July 18, 2015 at 08:22 AM

    Since you received a payment it means that the user successfully submitted the form. Can you please check the Submissions page and see if the form submission went through. I saw this on your mail logs

    [2015-07-17 20:19:07] Submission #312987732851717909 Form #31957914661867 SENT to ross@h***-ph***.com from noreply@jotform.com via AMAZONSES

    It means that the submission went through and the notification was sent to your email. You are probably referring to the email notification that you did not received. Please check the spam and junk folders.

    I checked your form and I've found out that the sender email is blank. Please use "JotForm" as the sender name. Please follow these steps below:

    1. Click the "Emails" button at the top toolbar. After that, select the notification.

    2. At the bottom part, click the "Reply-To and Recipient Settings" button.

    3. Click the dropdown and select "JotForm" as the Sender name.

    Related guide:
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    http://www.jotform.com/help/30-Notification-Autoresponder-Email-Details

     

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    JenniferIndigo
    Answered on May 12, 2016 at 01:28 PM

    I had the same problem and I followed your steps to fix the notification. Now, how can I get the completed form one of my registrants has already submitted and which didn't appear in my spam or trash folder?

     

    https://form.jotform.com/60787283064159

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    Kiran
    Answered on May 12, 2016 at 02:17 PM

    @JenniferIndigo,

    Your question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/837904

    Thank you!