Edit the payment submission data of a payment form

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    Asked on July 18, 2015 at 02:32 PM


    I had a parent select the wrong week for one of my registration forms. When I clicked on her form and clicked "edit", it would not allow me to change the week she wants to attend. They way my form is set up, it has 4 weeks of camp sessions along with the price to send them to PayPal afterwards. She selected the week and paid for it but realized she selected the wrong week. After looking at her registration form, I've tried hitting "edit" and selecting the week she wants but it won't let me. How am I able to change that?



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    Answered on July 18, 2015 at 05:48 PM

    Unfortunately, editing the selection in the payment field is not possible. You can either refund the payment and ask the parent to submit/pay again or put a note to your own record that this parent selection is not correct and need to be changed.


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    Answered on June 28, 2016 at 03:22 PM

    I just ran into a similar situation - I needed to refund a parent for registering their child to the wrong summer program.  PayPal is processing the refund.  But, short of deleting the entry in JotForm, which I rather not do, there does not seem to be any way of marking the entry as "null", "refunded" or whatever.

    I would like to keep the entry for statistical reasons, but not counted as a registration.  I thought I could 'edit' the entry, adding a note in a comment field already existing on the form, but this needs to resubmit the form which triggers the PayPal widget as if it was a new registration.

    It would be nice to be able to "flag" entries ...

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    Answered on June 28, 2016 at 04:07 PM

    I think the edit of the payment field is disabled intentionally to avoid conflicts related to the products listed in the field. Since we can have multiple products/services in the payment field, each product/service price might be changing based on the options set and special pricing, coupons, taxes based on location, etc. Considering this, it may not be feasible to change the product option either for the customer or the owner. 

    Hope this information helps!

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    Answered on June 29, 2016 at 03:48 PM

    Without editing the actual payment field, would it be possible to somehow mark a submission / entry as deleted WITHOUT actually deleting it so we keep a record that it happened but is "voided".  Right now, as I can understand it, once deleted an entry is gone for ever and ever.  A 'complaint' by form user could be left with no supporting material (ie 'you did submit, it was deleted, so we can't prove') In other words, "full accounting" is lost by destroying records.


    Having an entry marked "deleted"/"voided", the backend (API or whatever) could then do a proper processing even of the financial aspect rather than completly miss the "voided" transaction.  This is even more important given the actual payment processing is outside of JotForm.


    Of course, Ideally, it would be nice to be able to process the refund through JotForm.  The 'admin' is able to go to an entry, mark it as "refund" and the payment facilitator gets triggered for a refund ... From what I heard this far, this might not be possible, at least with JotForm given it is not a shopping cart system.

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    Answered on June 29, 2016 at 04:30 PM


    It would be best to discuss your concern on its own thread. So I created it here https://www.jotform.com/answers/872223

    We will attend to it shortly.