What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    upload private key popup's position is fixed on mobile browser and not letting to upload key for encrypted forms

    Asked by ReserveJordan on July 18, 2015 at 02:45 PM
    When I log into jotform in the browser and click "view submissions" it's not prompting me to import private key. This is with my iPhone.
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    JotForm Support

    Answered by Kiran on July 18, 2015 at 03:35 PM

    Since I'm not having an iPhone, I tested it on my android mobile browsers (Chorme and Firefox) I was able to get the popup to upload the private key. However, I couldn't move the pop-up to view the upload field. I tried using an iPhone simulator and I am able to replicate the issue that pop-up is not displayed. Since it is a simulator, I couldn't perform any troubleshooting on this. Could you try clearing the browser cache by following the steps provided in the guide below to see if that helps.

    http://www.wikihow.com/Clear-Your-Browser's-Cache-on-an-iPhone

     

    I'm also forwarding the issue to our backend to take a look. If there is any update on the issue, you'll be updated here.

     

     

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    JotForm Designer

    Answered by ibrahim on September 30, 2015 at 01:13 PM

    Hi ReserveJordan,

    Unfortunately, this feature is not avaible on Mobile Devices. You can view submissions on computer for encrypted forms.

    If there is any update on this feature, you'll be updated here.

    Thanks.

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    Answered by GoVIPOrlando on November 20, 2015 at 10:17 AM

    Have you found a way to view encrypted forms on mobile devices?

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    JotForm Support

    Answered by mert on November 20, 2015 at 11:17 AM

    Hi there,

    Unfortunately, we have no feature like showing the encrypted forms on mobile devices now. If anything new come up about this, you will be updated through this thread.

     

    Thanks.

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    Answered by smesolutions on December 31, 2016 at 07:19 AM

    Hi has there still been no update to the app? I'm having the same issue. Through the mobile browser I can see the forms by downloading the key onto my phone but still see encrypted answers in the JF app
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    JotForm Support

    Answered by Kiran on December 31, 2016 at 03:33 PM

    @smesolutions,

    Your question is moved to a separate thread and shall be addressed there. Please follow the link below:

    https://www.jotform.com/answers/1022705

    Thank you!