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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    upload private key popup's position is fixed on mobile browser and not letting to upload key for encrypted forms

    Asked by ReserveJordan on July 18, 2015 at 02:45 PM
    When I log into jotform in the browser and click "view submissions" it's not prompting me to import private key. This is with my iPhone.
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    JotForm Support

    Answered by Kiran on July 18, 2015 at 03:35 PM

    Since I'm not having an iPhone, I tested it on my android mobile browsers (Chorme and Firefox) I was able to get the popup to upload the private key. However, I couldn't move the pop-up to view the upload field. I tried using an iPhone simulator and I am able to replicate the issue that pop-up is not displayed. Since it is a simulator, I couldn't perform any troubleshooting on this. Could you try clearing the browser cache by following the steps provided in the guide below to see if that helps.

    http://www.wikihow.com/Clear-Your-Browser's-Cache-on-an-iPhone

     

    I'm also forwarding the issue to our backend to take a look. If there is any update on the issue, you'll be updated here.

     

     

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    JotForm Designer

    Answered by ibrahim on September 30, 2015 at 01:13 PM

    Hi ReserveJordan,

    Unfortunately, this feature is not avaible on Mobile Devices. You can view submissions on computer for encrypted forms.

    If there is any update on this feature, you'll be updated here.

    Thanks.

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    Answered by GoVIPOrlando on November 20, 2015 at 10:17 AM

    Have you found a way to view encrypted forms on mobile devices?

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    JotForm Support

    Answered by mert on November 20, 2015 at 11:17 AM

    Hi there,

    Unfortunately, we have no feature like showing the encrypted forms on mobile devices now. If anything new come up about this, you will be updated through this thread.

     

    Thanks.