upload private key popup's position is fixed on mobile browser and not letting to upload key for encrypted forms

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    ReserveJordan
    Asked on July 18, 2015 at 02:45 PM
    When I log into jotform in the browser and click "view submissions" it's not prompting me to import private key. This is with my iPhone.
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    Kiran
    Answered on July 18, 2015 at 03:35 PM

    Since I'm not having an iPhone, I tested it on my android mobile browsers (Chorme and Firefox) I was able to get the popup to upload the private key. However, I couldn't move the pop-up to view the upload field. I tried using an iPhone simulator and I am able to replicate the issue that pop-up is not displayed. Since it is a simulator, I couldn't perform any troubleshooting on this. Could you try clearing the browser cache by following the steps provided in the guide below to see if that helps.

    http://www.wikihow.com/Clear-Your-Browser's-Cache-on-an-iPhone

     

    I'm also forwarding the issue to our backend to take a look. If there is any update on the issue, you'll be updated here.

     

     

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    ibrahim
    Answered on September 30, 2015 at 01:13 PM

    Hi ReserveJordan,

    Unfortunately, this feature is not avaible on Mobile Devices. You can view submissions on computer for encrypted forms.

    If there is any update on this feature, you'll be updated here.

    Thanks.

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    GoVIPOrlando
    Answered on November 20, 2015 at 10:17 AM

    Have you found a way to view encrypted forms on mobile devices?

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    mert
    Answered on November 20, 2015 at 11:17 AM

    Hi there,

    Unfortunately, we have no feature like showing the encrypted forms on mobile devices now. If anything new come up about this, you will be updated through this thread.

     

    Thanks.

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    smesolutions
    Answered on December 31, 2016 at 07:19 AM

    Hi has there still been no update to the app? I'm having the same issue. Through the mobile browser I can see the forms by downloading the key onto my phone but still see encrypted answers in the JF app
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    Kiran
    Answered on December 31, 2016 at 03:33 PM

    @smesolutions,

    Your question is moved to a separate thread and shall be addressed there. Please follow the link below:

    https://www.jotform.com/answers/1022705

    Thank you!