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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Smartystreets widget is malfunctioning

    Asked by afoysal on July 19, 2015 at 08:05 AM

    I developed this widget. Now it is malfunctioning. I am attaching two files in this regard. Thanks.  






    Page URL:

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    JotForm Support

    Answered by Mike_G on July 19, 2015 at 11:01 AM

    I have cloned your form and I was able to reproduce the issue. However, I tried to add the widget from the Form Builder and the widget seems to be working fine. 

    I have previewed the form I have used for testing and

    The newly added SmartyStreet widget is working OK. 

    You can try to check the form I have used for testing: http://form.jotformpro.com/form/51993891278978?

    You may try to check this guides: 




    Also, you can post your queries to the Developers Forum: http://developers.jotform.com/forum

    Thank you. 

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    Answered by afoysal on July 19, 2015 at 03:44 PM

    @Mike_G Thank you for your reply. Actually you repeated my problem. But I need solution. Why it is happening ?? Thanks

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    JotForm Support

    Answered by jonathan on July 19, 2015 at 05:09 PM


    Can you please try removing the widget in your form and try adding it back using the Form Builder?

    As my colleague had previously described, he was able to make it work by just adding a new widget to the form.

    I checked the test form http://form.jotformpro.com/form/51993891278978? and was able to make the widget work on my browser as well.

    Let us know if issue persist.




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    Answered by afoysal on July 20, 2015 at 01:55 AM

    @jonathan Thanks for your reply. I attached another image. Please check it and reply.


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    JotForm Support

    Answered by Charlie on July 20, 2015 at 05:03 AM


    I believe the widget team will be able to help you further on this concern. I see that Titus has already replied to your post in the developers forum here: http://developers.jotform.com/forum/post/55abfd7152ef1852630000ad.

    Please see his response there.

    Thank you.