Smartystreets widget is malfunctioning

  • afoysal
    Asked on July 19, 2015 at 8:05 AM

    I developed this widget. Now it is malfunctioning. I am attaching two files in this regard. Thanks.  

     

    Smartystreets widget is malfunctioning Image 1 Screenshot 30

     

     

     

     

    Smartystreets widget is malfunctioning Image 2 Screenshot 41

  • Mike_G JotForm Support
    Replied on July 19, 2015 at 11:01 AM

    I have cloned your form and I was able to reproduce the issue. However, I tried to add the widget from the Form Builder and the widget seems to be working fine. 

    Smartystreets widget is malfunctioning Image 1 Screenshot 30

    I have previewed the form I have used for testing and

    Smartystreets widget is malfunctioning Image 2 Screenshot 41

    The newly added SmartyStreet widget is working OK. 

    You can try to check the form I have used for testing: http://form.jotformpro.com/form/51993891278978?

    You may try to check this guides: 

    http://developers.jotform.com/libraries

    http://developers.jotform.com/

    http://api.jotform.com/docs/

    Also, you can post your queries to the Developers Forum: http://developers.jotform.com/forum

    Thank you. 

  • afoysal
    Replied on July 19, 2015 at 3:44 PM

    @Mike_G Thank you for your reply. Actually you repeated my problem. But I need solution. Why it is happening ?? Thanks

  • jonathan
    Replied on July 19, 2015 at 5:09 PM

    Hi,

    Can you please try removing the widget in your form and try adding it back using the Form Builder?

    As my colleague had previously described, he was able to make it work by just adding a new widget to the form.

    I checked the test form http://form.jotformpro.com/form/51993891278978? and was able to make the widget work on my browser as well.

    Smartystreets widget is malfunctioning Image 1 Screenshot 20

    Let us know if issue persist.

    Thanks.

     

     

  • afoysal
    Replied on July 20, 2015 at 1:55 AM

    @jonathan Thanks for your reply. I attached another image. Please check it and reply.

     

    Smartystreets widget is malfunctioning Image 1 Screenshot 20

  • Charlie
    Replied on July 20, 2015 at 5:03 AM

    Hi,

    I believe the widget team will be able to help you further on this concern. I see that Titus has already replied to your post in the developers forum here: http://developers.jotform.com/forum/post/55abfd7152ef1852630000ad.

    Please see his response there.

    Thank you.