What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How Is It That in the Form Preferences My Form Is Enabled but It Is Disabled at Its URL? Moreover, ALL of My Forms Are Disabled!

    Asked by rezamezerji on July 19, 2015 at 08:50 AM

    hi.

    my form is disabled in custom url, but in prefrences, status is set to enable!

    i'm really confused and dont know what to do!

    the bigger problem is that both of my forms are disabled!

    plz help!

    Page URL:
    http://jotforms.me/rezamezerji/cv

    status problem disabled form form disabled form preferences all of my forms
  • Profile Image
    JotForm Support

    Answered by abajan on July 19, 2015 at 11:12 AM

    Hi,

    Upon investigation I discovered that our system mistakenly identified one of your forms as being used for phishing and automatically suspended your account. Unfortunately, our phishing detector doesn't properly handle non-English forms.

    I have re-enabled your account and whitelisted the form in question, so that if our phishing detector encounters it again, it will bypass it. Doing so also helps the detector to better distinguish genuine phishing forms from those which aren't.

    Our apologies for any inconvenience caused.