How Is It That in the Form Preferences My Form Is Enabled but It Is Disabled at Its URL? Moreover, ALL of My Forms Are Disabled!

  • Profile Image
    rezamezerji
    Asked on July 19, 2015 at 08:50 AM

    hi.

    my form is disabled in custom url, but in prefrences, status is set to enable!

    i'm really confused and dont know what to do!

    the bigger problem is that both of my forms are disabled!

    plz help!

  • Profile Image
    abajan
    Answered on July 19, 2015 at 11:12 AM

    Hi,

    Upon investigation I discovered that our system mistakenly identified one of your forms as being used for phishing and automatically suspended your account. Unfortunately, our phishing detector doesn't properly handle non-English forms.

    I have re-enabled your account and whitelisted the form in question, so that if our phishing detector encounters it again, it will bypass it. Doing so also helps the detector to better distinguish genuine phishing forms from those which aren't.

    Our apologies for any inconvenience caused.