What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Direct link to my jotform is not showing up in the embed wizard

    Asked by dsdazzlingjewelry on July 19, 2015 at 03:13 PM
    But I am having trouble with the embedded code not showing up.
    embedded form form not shown direct link embed wizard
  • Profile Image

    Answered by Ben on July 19, 2015 at 03:16 PM

    Could you please give us the link to the page on your website where your form embedding code is added to?

    That will allow us to check it out and see what is the reason why your form is not showing up and help you set it all up. :)

  • Profile Image

    Answered by dsdazzlingjewelry on July 20, 2015 at 06:52 AM

    it is not on my website, when I create the Form on JotForm, when I am done and I click Embed to get the link, the box where the link is suppose to be is empty.

    Also the submissions are not coming through right and I can't setup my notification email for when someone submits and the responder emails are not working at all emails 

    Please note all the problems I am having is on the Jot Form website, please fix this I am a premium customer and I run all my services and products for my company through JotForm. 

  • Profile Image

    Answered by Ben on July 20, 2015 at 08:27 AM

    Thank you for the additional details.

    This is strange and we will check it out and help you resolve it. What I think that is happening is the browser cache.

    To verify and if it is, resolve this, you should follow these steps: 15 Ways to Clear Your Browser's Cache - wikiHow

    Now I have moved your second paragraph about the email notifications to a new thread since it is a different issue, so we will help you resolve it as well on the following thread: http://www.jotform.com/answers/614505

    Now, just so that we can inspect this issue further (with the empty direct link), can you tell us what is the form that you are having this issue with - if the steps on clearing your browser's cache do not work.